Mears Furniture is typical of many small businesses. John is well aware that Information Technology can improve the efficiency of his business, but he is also well aware that it doesn't seem to be quite as easy to implement as he feels it should be.

He accepts that he may have to pay someone to help him set things up more effectively - after all, his customers pay him for his knowledge and recommendations in office furnishing - but he is concerned that he may end up with something which doesn't deliver what he needs.